Poor change management will stifle digital transformation?
Poor change management will stifle digital transformation?
Multiple data sources are all reporting the same thing, somewhere between two-thirds and three-quarters of digital transformation projects are failing to deliver the predicted return on investment.
At the this year’s Field Service Symposium HSO’s Kevin Brown, a digital transformation specialist, hosted a series of Ask Me Anything sessions across two intense days of conversation.
Now in this exclusive Field Service News 45-minute insight-packed interview, Brown outlines the most common themes of those discussions and offers his guidance on avoiding common pitfalls.
In this excerpt from the 45-minute discussion, Brown outlines the importance of good change management within digital transformation success.
Want to know more?
This full 45-minute discussion is available for FSN PRO members and also for a limited period for FSN FREE members, which you can access on the green button below. If you cannot see the button please make sure you are logged in for access this content.
Not yet subscribed? Instantly unlock this content and a new sample of premium content each month on our forever-free subscription tier FSN FREE. Click the red button below to register now. Some browsers may not support our pop-up registration so if you cannot see the button below click this link instead
Data usage note: By accessing the premium content on the button above, you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content HSO who may contact you solely for legitimate business reasons to discuss the content of this briefing report.
Continue your learning:
- READ: More about Sustainability
- READ: More about Service Strategy
- READ: Find out more about HSO’s solutions for field service companies
- READ: More news and features relating to HSO
- WATCH:Debrief: Customer-Centricity, Technology and the New Normal (PRO)
- READ: Report: Customer-Centricity, Technology and the New Normal (PRO)
- ACCESS: 65+ resources on Digitalisation in Field Service (requires FSN PRO)
- ACCESS: 70-hours+ of interviews with service leaders (requires FSN PRO)
![field service news logo03white › Field Service News](https://fieldservicenews.com/wp-content/uploads/2022/01/field-service-news-logo03white.png)