Where you start your digital transformation is a key to success

Where you start your digital transformation is a key to success

Multiple data sources are all reporting the same thing, somewhere between two-thirds and three-quarters of digital transformation projects are failing to deliver the predicted return-on-investment.


At the this year’s Field Service Symposium HSO’s Kevin Brown, a digital transformation specialist, hosted a series of Ask Me Anything session across two intense days of conversation.


Now in this exclusive Field Service News 45-minute insight-packed interview, Brown outlines the most common themes of those discussions and offers his guidance on avoiding common pitfalls.


In this excerpt from the full 45-minute discussion Brown explains why understanding your starting point and mapping out clear iterative progression across the transformation road map is crucial to ensuring your project succeeds.

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