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FSN ThinkTank Session: Should Engineers and Technicians Sell?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be discussing a perennial question in our industry - should field service technicians and engineers sell?

FSN ThinkTank Session: Do Sustainability and Field Service Agendas Naturally Align?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be discussing one of the most pressing topics in all industry at the moment, sustainability - but do green initiatives offer an opportunity or threat to field service organisations?

FSN ThinkTank Session: Whose Responsibility is it to Train the Service Leaders of Tomorrow?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be discussing how we develop the field service management leaders of the future? How do we nurture their talents and what are the key traits we should be looking for?

FSN ThinkTank Session: Do We Need More Exec-Level Support as Service Becomes a Primary Revenue Driver?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be discussing if field service has enough gravitas within the executive board?

FSN CrowdThink Session: Making Sure Our Digital Transformation Projects Don’t Fail

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News CrowdThink Sessions are dynamic sessions which use the wisdom of the crowd to identify how we can overcome the major issues in our industry. Exclusively available for FSN Pro+ members these sessions are unique, fast paced and offer multiple great takeaway ideas for those who attend. In this session, we will be discussing how we ensure our digital transformation projects don't fail to deliver on the expected return on investment.

FSN ThinkTank Session: Is Servitization Evolving or Becoming Diluted?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be exploring whether servitization has evolved since the pandemic, if it has become diluted or perhaps both?

FSN CrowdThink Session: How Do We Build Engineer Loyalty?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News CrowdThink Sessions are dynamic sessions which use the wisdom of the crowd to identify how we can overcome the major issues in our industry. Exclusively available for FSN Pro+ members these sessions are unique, fast paced and offer multiple great takeaway ideas for those who attend. In this session the focus will be on how do we build loyalty within our field service engineer and technician communities to ensure that we don't see our brightest stars leaving the workforce to join the competition.

FSN ThinkTank Session: How Do We Deliver Consistency Across A Blended Workforce?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be discussing the blended workforce and exploring the challenges and benefits of using third-party service partners.

FSN CrowdThink Session: How Do We Develop Triage Workflows That Leverage Self-Help, AI and Remote Service?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News CrowdThink Sessions are dynamic sessions which use the wisdom of the crowd to identify how we can overcome the major issues in our industry. Exclusively available for FSN Pro+ members these sessions are unique, fast paced and offer multiple great takeaway ideas for those who attend. In this session we will be working together to understand how field service organisations should be using modern tools such as self-help, AI and remote service to improve the triage process and the pitfalls we should avoid in doing so.

FSN ThinkTank Session: Do Our Customers Truly See The Value Our Services Deliver?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be discussing if our customers understand the value of our service and how we better understand how to align our service offerings to where they see value.

FSN ThinkTank Session: How Do Remote Service and On-Site Service Align?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be reflecting on the rise of remote service and exploring how this new approach to service delivery aligns with more traditional field service operations.

FSN CrowdThink Session: What metrics are key to modern field service success?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News CrowdThink Sessions are dynamic sessions which use the wisdom of the crowd to identify how we can overcome the major issues in our industry. Exclusively available for FSN Pro+ members these sessions are unique, fast paced and offer multiple great takeaway ideas for those who attend. In this session we will be working together to understand what are the most important metrics in field service for driving effective improvements in service operations and getting closer to our customers.

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