Field Service News

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US Session: Do We Need More Exec-Level Support as Service Becomes a Primary Revenue Driver?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be discussing if field service has enough gravitas within the executive board?

Free

EMEA Session: Making Sure Our Digital Transformation Projects Don’t Fail

The Field Service News CrowdThink Sessions are dynamic sessions which use the wisdom of the crowd to identify how we can overcome the major issues in our industry. Exclusively available for FSN Pro+ members these sessions are unique, fast paced and offer multiple great takeaway ideas for those who attend. In this session, we will be discussing how we ensure our digital transformation projects don't fail to deliver on the expected return on investment.

Free

US Session: Making Sure Our Digital Transformation Projects Don’t Fail

The Field Service News CrowdThink Sessions are dynamic sessions which use the wisdom of the crowd to identify how we can overcome the major issues in our industry. Exclusively available for FSN Pro+ members these sessions are unique, fast paced and offer multiple great takeaway ideas for those who attend. In this session, we will be discussing how we ensure our digital transformation projects don't fail to deliver on the expected return on investment.

Free

EMEA Session: Is Servitization Evolving or Becoming Diluted?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be exploring whether servitization has evolved since the pandemic, if it has become diluted or perhaps both?

Free

EMEA Session: How Do We Build Engineer Loyalty?

The Field Service News CrowdThink Sessions are dynamic sessions which use the wisdom of the crowd to identify how we can overcome the major issues in our industry. Exclusively available for FSN Pro+ members these sessions are unique, fast paced and offer multiple great takeaway ideas for those who attend. In this session the focus will be on how do we build loyalty within our field service engineer and technician communities to ensure that we don't see our brightest stars leaving the workforce to join the competition.

Free

US Session: How Do We Build Engineer Loyalty?

The Field Service News CrowdThink Sessions are dynamic sessions which use the wisdom of the crowd to identify how we can overcome the major issues in our industry. Exclusively available for FSN Pro+ members these sessions are unique, fast paced and offer multiple great takeaway ideas for those who attend. In this session the focus will be on how do we build loyalty within our field service engineer and technician communities to ensure that we don't see our brightest stars leaving the workforce to join the competition.

Free

How Do We Deliver Consistency Across A Blended Workforce?

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be discussing the blended workforce and exploring the challenges and benefits of using third-party service partners.

Free

FSN CrowdThink Session: How Do We Develop Triage Workflows That Leverage Self-Help, AI and Remote Service?

The Field Service News CrowdThink Sessions are dynamic sessions which use the wisdom of the crowd to identify how we can overcome the major issues in our industry. Exclusively available for FSN Pro+ members these sessions are unique, fast paced and offer multiple great takeaway ideas for those who attend. In this session we will be working together to understand how field service organisations should be using modern tools such as self-help, AI and remote service to improve the triage process and the pitfalls we should avoid in doing so.

Free

FSN ThinkTank Session: Do Our Customers Truly See The Value Our Services Deliver?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be discussing if our customers understand the value of our service and how we better understand how to align our service offerings to where they see value.

Free

FSN ThinkTank Session: How Do Remote Service and On-Site Service Align?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be reflecting on the rise of remote service and exploring how this new approach to service delivery aligns with more traditional field service operations.

Free

FSN CrowdThink Session: What metrics are key to modern field service success?

The Field Service News CrowdThink Sessions are dynamic sessions which use the wisdom of the crowd to identify how we can overcome the major issues in our industry. Exclusively available for FSN Pro+ members these sessions are unique, fast paced and offer multiple great takeaway ideas for those who attend. In this session we will be working together to understand what are the most important metrics in field service for driving effective improvements in service operations and getting closer to our customers.

Free

FSN ThinkTank Session: Do Sales and Marketing Teams Actually Understand Advanced Services?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be discussing how well our colleagues in sales and marketing fully understand advanced services.

Free
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