By Aly Pinder Jr.

Program Director, Service Innovation & Connected Products, IDC

As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.

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More articles from Aly Pinder

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  Focus on the customer, they hold the keys to success
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  Connected Service : From Reactive to Dynamic Collaborative Resolution
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  The Convergence of AI and Field Service Excellence
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  Don’t give me more data, give me actionable data
• 
  3D Printing: Is it a viable field service delivery tool?

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  Was FLS VISITOUR using AI before the term become in vogue?
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  Understanding FLS VISITOUR – winner Technology Innovation of the Year
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  The questions you should ask a rugged manufacturer when selecting devices for your field techs

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