Why the employee experience must be factored into modern FSM thinking
Mark Brewer, IFS, discussed why employee experience is important in FSM thinking and if field service is becoming a more vertically-focused industry.
Great technology is the empowering element, but people are always looking at the solution
Mark Brewer, IFS, and Kris Oldland discuss the way organizations look at ways to integrate new technologies into their service operations to drive efficiency.
What is driving IFS’s consistent acknowledgment as an industry leader?
Mark Brewer explains how IFS approaches its continuous improvement journey and how the company has maintained both its vision and the ability to follow through and deliver.
