Deliver Service Anytime, Anywhere With Visual Remote Assistance With remote customer assistance, field service organisations can deliver service from anywhere, keeping both workers and customers safe writes Eric Jacobson, VP …...
Program Director, Service Innovation & Connected Products, IDC
As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.
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