KPN and Masternaut have recently announced an agreement to jointly develop and market telematics-enabled fleet management and telematics enabled insurance products for businesses looking to provide a step-change in customer …...
Program Director, Service Innovation & Connected Products, IDC
As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.
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