Service Management Automation 2.0
Upgrading a service management system can be a challenge, but unifying and upgrading multiple systems across a continent? Here’s how Pitney Bowes approached the task… Service management software has evolved …...
February 25, 2015
Upgrading a service management system can be a challenge, but unifying and upgrading multiple systems across a continent? Here’s how Pitney Bowes approached the task… Service management software has evolved …...
Program Director, Service Innovation & Connected Products, IDC
As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.
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