Tag: Remote Assistance

Digital Transformation, Trending, News

Help Lightning Acquires Fieldbit

Help Lightning, the leading provider of remote visual assistance software, announced today the acquisition of Fieldbit, an augmented reality-enabled platform known for its innovative knowledge sharing, remote collaboration, and workflow automation capabilities supporting both expert-led and self-help solutions.  Help Lightning is a...

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Digital Transformation, Feature

Blaze new trail with Field Service, now

Blaze new trail with Field Service, now In many ways the world in which we operate has changed so radically that the work-flows of just two years ago may today seem antiquated and outdated for many of us in the field service sector. Yet at the same time when it comes to the fundamentals of …...

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Digital Transformation, Feature

Deliver Service Anytime, Anywhere With Visual Remote Assistance

Deliver Service Anytime, Anywhere With Visual Remote Assistance With remote customer assistance, field service organisations can deliver service from anywhere, keeping both workers and customers safe writes Eric Jacobson, VP Product Management, Salesforce… No matter what’s happening in the world, customers still need service....

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