Regular Field Service News’ contributor Jan van Veen says surrounding yourself with those on the same wavelength can foster high performance, innovation and change. Silicon Valley thrives as its own …...
Program Director, Service Innovation & Connected Products, IDC
As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.
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