Best practices for knowledge sharing in field service are understood but too few companies are allocating the necessary resources, warns John Ragsdale, vice president of technology and social research at …...
Program Director, Service Innovation & Connected Products, IDC
As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.
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