ServicePower becomes a ThingWorx partner
ServicePower Technologies Plc has joined the ThingWorx partner program as a certified partner. ThingWorx is a leading rapid application development platform for the Internet of Things. ServicePower will use the platform to build applications that help its customers reduce costs, improve services and ultimately achieve competitive...
Building a virtual knowledge base your field service techs will actually use
Best practices for knowledge sharing in field service are understood but too few companies are allocating the necessary resources, warns John Ragsdale, vice president of technology and social research at the US’s Technical Services Industry Association Ragsdale was revealing the findings in the TSIA’s annual research: The...
What Does a Toddler, a Grandmother, and a Technician have in common?
Aberdeen’s Aly Pinder explores the all pervasive nature of the modern mobile and its impact on field service