It’s time to move your focus to the field…
It’s time to move your focus to the field… The new wave of field service management technology is here writes Charlie Jackson, CEO, FieldAware… We’re all customers and have increasing expectations around the service we expect, both in our personal and work lives. For service organisations these...
Komatsu Forest Harvests Savings with BigChange JobWatch
Komatsu Forest, the sole supplier for Komatsu timber harvesting equipment in the UK and Ireland, is reaping the rewards having implemented a Mobile Workforce Management solution from BigChange Apps. Since introducing JobWatch, Komatsu Forest estimates it has improved operational efficiency with engineers achieving a three percent gain in...
Risk or Revolution: Rise of The Machines
Mark Homer, Vice President, Global Customer Transformation for ServiceMax explains why increased connectivity is an opportunity for service departments everywhere .