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EMEA Session: Where Does Remote Service Sit in the Service Portfolio

July 20 @ 2:00 pm - 3:00 pm

Free

Categories:

This session is available for Copperberg+ members only. If you have an Copperberg+ membership a button will be available underneath the session description to one-click register to the Zoom meeting and add the event to your calendar.

 

If you cannot see the registration button, please ensure you are logged in. If you are not an Copperberg+ member then you can find out more about joining by clicking this link

Format:

 

Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight of the group to allow the discussion to move in the direction the group sees as most productive.

 

Duration:

 

  • One hour

 

This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register for the Zoom meeting and add the event to your calendar.

If you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link

 

Format: An interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces. The session will be hosted by Field Service News Editor-in-Chief, Kris Oldland with opportunity for questions from the audience.

Duration: One hour

Key questions we will be addressing:

  • Is Remote Service an opportunity to cut costs, drive revenue or both?
  • Should Remote Service be a default first level service approach?
  • Can we expect customers to pay the same amount for remote service as they do for onsite service?
  • Is it possible to attain trusted advisor status on a remote service call?

 

If you wish to attend this discussion session as an Copperberg+ member you can auto-register in one click simply by hitting the button below.

 

Upon successful registration you will receive an email from Zoom with the link to join the session and a confirmation message will open in a new window/tab.

If for any reason you are unable to use the automatic registration tool you can also register manually on this link.

 

Any problems as always you can reach us at support@copperberg.com and one of the team will be more than happy to help!

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