Author: Kris Oldland

Feature, FSM Technology, FSN Research

The Ongoing Impact of the Pandemic on Field Service Operations

While the end maybe in sight the imapct of the pandemic lingers. In a new series of features from the latest Field Service News Research...

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Feature, Service Operations

Is Investment Now Essential?

We have undoubtedly seen an increase in digital transformation projects and service organisations investing heavily in new technologies....

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Feature, Service Operations

Field Service KPIs: Always Changing, Always the Same.

In the third part of our analysis of the Field Service News Research project exploring the core Key Performance Indicators used by field service organisations today, we see how whilst on the surface things are evolving rapidly, essentially the fundamental aspects of measuring field service excellence remain the same…

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Feature, Service Strategy

Why the numbers of KPIs field service companies monitor is changing…

In the second part of this research analysis, we now look at our why and how the numbers that field service organiations are tracking are evolving… 

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Feature, Service Operations

What are the Must Have Skills for Modern Field Service Engineers?

What are the Must Have Skills for Modern Field Service Engineers?

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Digital Transformation, Feature

An acceleration of our increasing Uberised world

An acceleration of our increasing Uberised world

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Digital Transformation, Premium Resources

White Paper: Understanding The Next Phase Of IoT Evolution

White Paper: Understanding the Next Phase of IoT Evolution Add to Your Personal Library (0) Click Category to Bookmark Public...

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Uncategorized

White Paper: Guide to Mobile IoT

White Paper: Guide to Mobile IoT New white paper published by Telenor offers much needed detail to a growing area of importance for field...

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Digital Transformation, Feature

The increase of speed remote service delivers

The increase of speed remote service delivers

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Digital Transformation, Feature

Asset data comes from more sources than just IoT

Asset data comes from more sources than just IoT Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product...

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