Spotlight On:

Sam Klaidman is the Founder and Principal Adviser of Middlesex Consulting.

He applies the methodologies and techniques associated with Customer Value Creation and Customer Experience professions to assist his clients to achieve their growth objectives by designing and commercializing new services and the associated business transformations.

Middlesex Consulting's mission is to help organizations grow aftermarket and advanced service revenue by creating solutions that address unmet customer needs, increasing customer loyalty and sales, reducing churn and costs, and enhancing employee engagement and culture.

More analysis and features from Sam Klaidman:

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  The Journey to Achieving Your Desired Outcomes
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  Do You Have a Replacement Strategy for Customer-Facing Employees?
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  Five Global Trends Driving the Future of Field Service