Service Leadership

Feature, Service Leadership

How we create our future – Services in Rolls Royce

Last month myself and Field Service News Editor Kris Oldland were fortunate enough to interview Dave Gordon from Rolls Royce’s Defence...

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Service Leadership, Service Operations

The power of the field service engineer… (if he’s allowed to think for himself)

The field service engineer fulfils a unique role in an organisation – directly interacting with customers more than most people within...

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Feature, Service Leadership

Building a service business from scratch…

12/06/2014 22:15 Whilst building a service business entirely from scratch might seem like a dream for many Service Managers when facing the...

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Feature, Service Leadership

Extreme weather events: The mission critical role of field service management technology in helping to restore normalcy

12/06/2014 22:13 More and more extreme weather events are occurring around the globe and the UK in particular has experienced a...

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Service Leadership

All about…. The Service Community

All about… The Service Community: “The Service Community is made up of people interested in finding out more about the...

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