Why Employee Experience Matters for Customer Satisfaction
It’s well documented that happier and more engaged employees significantly boost customer experience. While plenty of workforce experts...
A Challenge Greater Than Anything We’ve Known
While the hope of a V-shaped dip in the economy is still a possibility, we cannot underestimate the sheer magnitude of the economic impact...
COVID-19: Reduce Site Visits and Increase Remote Assistance
As the service sector looks to reduce site visits in line with current social distancing measures Aquant suggests a solution to maintaining continuity during the pandemic lies in AI, remote technology, and better data collection.
A Prescription for Field Service Leaders
The world that we entered into at the start of 2020 is a very different one to the one we inhabit today. The Covid-19 novel coronavirus...
5 Considerations for Building an Adaptive Culture
In this highlight from the Field Service Podcast Kevin Green, author of Competitive People Strategy and former CEO of the Recruitment and...
Why Artificial Intelligence in Field Service is Dependent on People
Why Artificial Intelligence in Field Service is Dependent on People So far in this series of excerpts from a white paper recently published...
Why Knowledge Transfer is Failing in Field Service
Why Knowledge Transfer is Failing in Field Service In our previous article in this series of excerpts from a recent white paper published...
From Chaos to Resilience
As we move forwards into the new realities of a post-Covid-19 world Nick Frank outlines where we can find the resilience to not only rebuild, but improve…
Solving the Field Service Skill Gap with AI
Solving the Field Service Skill Gap with AI Field service teams are in flux. The existing drain to the workforce brought on by a deluge of...
The Convergence of AI and Field Service Excellence
The eternal hunt for field service excellence has recently been bolstered by the rapid rise of Artificial Intelligence as a major tool in...
