Green intentions? The end game of fleet sustainability examined
Business motivations for running a green fleet can be many. Environmental ethics are laudable but the business case is clear and financial...
Top 10 implementation tasks for a mobile workforce management system
Alan McNamara of Ultan Technologies gives us a run down of some key considerations for implementing mobile workforce technology… 1:...
Eight tips for improving field service productivity: Part Three
Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your field service managers are fully armed to do their job.
Mobile worker empowerment
14/11/2014 11:47 The second advert for Trimble Field Service Management’s latest mobile workforce platform ‘Work...
Trimble Horizon—a New Cloud Platform for Field Service Management
Trimble yesterday introduced its new cloud-based platform for field service management—Trimble® Horizon. Trimble Horizon will be the...
The Contact Centre of Tomorrow: 5 ways it will be different
The contact centre remains an important asset to many field service organisations, but like field service itself the contact centre is...
The power of the field service engineer… (if he’s allowed to think for himself)
The field service engineer fulfils a unique role in an organisation – directly interacting with customers more than most people within...
How Shred-it gained complete visibility of their field services
Mark Francis is the UK Director of support services for Shred-it UK. Based in Manchester, he supports over 17,000 customers on a daily...
Courier company set to improve field service staff productivity by 30%
DA Systems, a UK provider of mobile data and transport management solutions for the transport, retail, healthcare and field service...
Verint and Intelcom work together to provide the “complete” workforce management and contact centre solution
12/06/2014 22:13 With a fully integrated product across the two companies customers are set to benefit from one integrated contact centre...
