Service Strategy

Service Operations, Service Strategy

KPN and Masternaut Combine Forces to Provide Fleet and Insurance Telematics Services

KPN and Masternaut have recently announced an agreement to jointly develop and market telematics-enabled fleet management and telematics...

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Service Operations, Service Strategy

Ouch! Getting the profit/cost centre call wrong in your service business.

It can make or break your service business growth strategy, yet it’s surprising how many service leaders do not appreciate the impact a...

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FSM Technology, Service Strategy

Masternaut’s Three X telematics solution enables insurance team Renew to increase daily appointments by 25%

Cavalier Carpets, one of the UK’s premier carpet manufacturers, has increased the number of appointments its insurance team ‘Renew’...

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