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Format: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation.
Duration: One hour
Subset problems we will be addressing:
- How do we identify the rising stars in our workforce? What are the key attributes we should look for?
- How do we ensure those entering management are given a broad understanding of wider business operations?
- How can we ensure that those service leaders we develop stay within the business?
- What are the three key skills that we wish we had been taught when we started our roles as service leaders?
