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FSN CrowdThink: Understanding What Our Customers Find Valuable
April 13, 2023 @ 2:00 pm - 3:00 pm
This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.
If you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link
Format: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation.
Duration: One hour
Subset problems we will be addressing:
- What are the three most important questions we need to better understand our customers value perceptions?
- How can we get closer to our customers to help them succeed?
- How do we approach developing new service offerings that are aligned with our customer needs?
- How do we work alongside our colleagues in sales to achieve better harmony between service and sales?
