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US Session: Did the Pandemic Expose the Risk of Outcome Base-Services?

June 27 @ 6:00 pm - 7:00 pm

Free

Categories:

This session is available for Copperberg+ members only. If you have an Copperberg+ membership a button will be available underneath the session description to one-click register to the Zoom meeting and add the event to your calendar.

 

If you cannot see the registration button, please ensure you are logged in. If you are not an Copperberg+ member then you can find out more about joining by clicking this link

Format:

 

Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight of the group to allow the discussion to move in the direction the group sees as most productive.

 

Duration:

 

  • One hour

 

This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available to underneath the session description for you to register with one click to the Zoom meeting and add the event to your calendar.

 

If you cannot see the link to join please make sure you are logged in.If you are not an FSN Pro+ member then you can find out more about joining by clicking this link

 

 

Format: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive.

 

Duration: One hour

 

Key questions we will be addressing:

  • Is the transfer of risk involved in outcome-base services been shifted too heavily to the service provider?
  • Do we need to have more open conversations with customers about realistic levels of risk?
  • Could there be a hybrid model that offers some sort of safety net for service providers should another pandemic arise?
  • Has the pandemic taught us to tread more carefully with servitization, or did it make it inevitable?

 

If you wish to attend this discussion session as an Copperberg+ member you can auto-register in one click simply by hitting the button below.

 

Upon successful registration you will receive an email from Zoom with the link to join the session and a confirmation message will open in a new window/tab.

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If for any reason you are unable to use the automatic registration tool you can also register manually on this link.

 

Any problems as always you can reach us at [email protected] and one of the team will be more than happy to help!