Kris Oldland, Editor-in-Chief, Field Service News talks exclusively to Dan Sewell, COO of Espresso Service about the improvements to their service delivery that they have seen come to the fore since the implementation of Tesseract Service Centre, an Asolvi product.
Prof Dr Shaun West and Kris Oldland discusses discuss why it could be a problem when contracts do not align with the value proposition.
Prof Dr Shaun West and Kris Oldland discuss how service organizations had to change and adapt to new ways of delivering service, but its fundamentals of service haven’t changed over time.
Daniel Rosenthal joins Syncron as CFO to accelerate the evolution of Syncron’s operating model; Vatsan Govindarajanas as CTO to drive innovation for its Connected Service Experience platform.
OverIT announced the appointment of Enrico Leopardi as Senior VP Sales EMEA. He will lead the company’s EMEA sales organization,...
Editor-in-Chief, Field Service News
Editor-in-Chief and Founder of Field Service News. Kris is widely acknowledged as one of the leading commentators and analysts on the global field service sector and is popular international speaker at key industry events.
