Why we should approach servitization as a spectrum rather than a journey
Servitization has been a major area of discussion within our industry for many years, but as we recover from the pandemic and enter the new normal, is servitization more important than ever?
Or did the massive disruption we saw across recent years expose the dangers of outcome-based service models?
Having published the initial findings of an FSN Research study based on responses from over 190 field service leaders to find out more, Kris Oldland Editor-in-Chief, Field Service News is now joined by HSO’s Max Dinser and Emanuel Folle as they take a deep dive into understanding what the trends revealed by the study data mean for our industry.
In this excerpt from that full discussion the group discuss why we should approach servitization not so much as a journey towards outcome-based services but instead as a spectrum of service offerings that can be adapted to our clients specific requirements.
Want to know more?
The full discussion is exclusively available to FSN members on our FSN PRO or FSN PRO + memberships and for a limited period is available on our FSN FREE subscription.
If you are already an FSN member then make sure you are logged-in to access (if you are logged-in you will see a green button for access below this message).
If you have yet to become an FSN FREE member you can find out more on the red button below and get instant access to this presentation, all other presentations in the FSN Solutions Theatre as well as our entire library of premium content instantly after you complete registration.
Why we should approach servitization as a spectrum rather than a journey
Servitization has been a major area of discussion within our industry for many years, but as we recover from the pandemic and enter the new normal, is servitization more important than ever?
Or did the massive disruption we saw across recent years expose the dangers of outcome-based service models?
Having published the initial findings of an FSN Research study based on responses from over 190 field service leaders to find out more, Kris Oldland Editor-in-Chief, Field Service News is now joined by HSO’s Max Dinser and Emanuel Folle as they take a deep dive into understanding what the trends revealed by the study data mean for our industry.
In this excerpt from that full discussion the group discuss why we should approach servitization not so much as a journey towards outcome-based services but instead as a spectrum of service offerings that can be adapted to our clients specific requirements.
Want to know more?
The full discussion is exclusively available to FSN members on our FSN PRO or FSN PRO + memberships and for a limited period is available on our FSN FREE subscription.
If you are already an FSN member then make sure you are logged-in to access (if you are logged-in you will see a green button for access below this message).
If you have yet to become an FSN FREE member you can find out more on the red button below and get instant access to this presentation, all other presentations in the FSN Solutions Theatre as well as our entire library of premium content instantly after you complete registration.
Why we should approach servitization as a spectrum rather than a journey
Servitization has been a major area of discussion within our industry for many years, but as we recover from the pandemic and enter the new normal, is servitization more important than ever?
Or did the massive disruption we saw across recent years expose the dangers of outcome-based service models?
Having published the initial findings of an FSN Research study based on responses from over 190 field service leaders to find out more, Kris Oldland Editor-in-Chief, Field Service News is now joined by HSO’s Max Dinser and Emanuel Folle as they take a deep dive into understanding what the trends revealed by the study data mean for our industry.
In this excerpt from that full discussion the group discuss why we should approach servitization not so much as a journey towards outcome-based services but instead as a spectrum of service offerings that can be adapted to our clients specific requirements.
Want to know more?
The full discussion is exclusively available to FSN members on our FSN PRO or FSN PRO + memberships and for a limited period is available on our FSN FREE subscription. If you are already an FSN member then make sure you are logged-in to access (if you are logged-in you will see a green button for access below this message).
If you have yet to become an FSN FREE member you can find out more on the red button below and get instant access to this presentation, all other presentations in the FSN Solutions Theatre as well as our entire library of premium content instantly after you complete registration.
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