Delight or disappoint – it’s time to choose
Laurent Othacéhé, CEO of Cognito iQ explores the importance of going beyond meeting customer expectations and ensuring you are delighting your customers… For some years now, the prevailing wisdom has been that in order to stand out from their competitors, businesses of all types must focus on their customers’ experiences....
#fsn20 The twenty most influential people in field service (2016)
The 20 most influential people in field service: 2016 edition Field service is going through a period of incredible change currently with service taking centre stage in industry, driven on by innovations in technology and strategy. However, at it’s heart field service remains and always will remain fundamentally a people industry....
Cognito appoints Laurent Othacéhé as CEO
Cognito, the field service management solutions company, has appointed Laurent Othacéhé as CEO, as part of a wider organisational restructure intended to position the company for growth. Othacéhé joined Cognito in 2014 as Sales Director, bringing with him more than 20 years’ experience in the field service industry. Prior to...
