Are the dynamics of customer-centricity set to change or are they the foundations of the new normal?
Exclusive reporting on a key FSN Research study…
January 18, 2021
Exclusive reporting on a key FSN Research study…
Program Director, Service Innovation & Connected Products, IDC
As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.
ADVERTISEMENT