Tag: REmote-service-as-a-default

Digital Transformation, Feature, Service Strategy

What are the key criteria for a remote service engineer?

With remote service becoming an increasingly important part of the field service sector we look at what makes a great remote service technician

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Digital Transformation, Feature, Service Strategy

The fundamental principles that must be applied to driving remote service adoption

We discuss the core principles of how Konica Minolta built an effective remote service as a default strategy as they transform their field service operations

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Digital Transformation, Feature, Service Strategy

What does the introduction of remote-first mean for service operations?

We explore what the introduction of a remote first as a default approach to service and maintenance means for field service operations

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Digital Transformation, Feature, Service Strategy

Why the shift to remote services as default must be a strategic business discussion

As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…

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