A New Cycle of Disruption and Servitization
What does service strategy look like in the new normal? Field service has changed dramatically in the last 18 months, although we were already on a path of development from one phase of our evolution to the next as an industry. In the first excerpt from a recent white paper we published in partnership …...
Think Ahead About the Future of Remote Service
Do we need to reinvent our understanding of service delivery? With the rapid pace of change that we all acknowledge at play, it is important to be thinking not only about how to make the best use of augmented reality and remote assistance tools today – but to be thinking ahead to create a vision …...
