White Paper: Defining service excellence in Twenty-First-Century business (2015) We often talk about how modern technology has dramatically improved the way field service operates. However, whilst the improvements in technology …...
Program Director, Service Innovation & Connected Products, IDC
As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.
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