White Paper: Defining service excellence in Twenty-First-Century business (2015) We often talk about how modern technology has dramatically improved the way field service operates. However, whilst the improvements in technology have enabled us to see increased field service efficiency and productivity, the flip side of the coin...
Managing Partner, Field Service Associates
Mark Homer is Managing Partner at Field Service Associates Limited. The company provides strategic leadership consultancy and support services to global companies to help them redesign and optimise their service and field service operations.
His company delivers service domain enablement and coaching for executives through the Field Service News, FSM Elite and Master Class series. Having been a successful senior executive, COO & SVP in two fast-growing SaaS Field Service Management software vendors, Heading Global Customer Transformation and pioneering next-generation scheduling and workforce optimisation technology.
He is a Non-Executive board member and advisor to three emerging technology companies and is a regular contributor to Field Service News.
Managing budgets a keeping the P&L and balance sheets, well balanced, is often something that is a critical part of our performance evaluations, yet also something we’re just left to work out on our own. In this FSN Service Leadership Course produced by Field Service Associates you will learn:
If you are an FSN PRO member you can access this and all other FSN Education courses free within the cost of your subscription. All FSN Education courses are also available to purchase individually within the FSN Marketplace
