Whilst there are some exciting technologies appearing currently that can shape the future of field service, field service companies must have the basic technologies such as scheduling and routing in …...
Program Director, Service Innovation & Connected Products, IDC
As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.
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