Tag: Trimble Field Service Management

News, Service Strategy

Consumers say Fix It First Time

Study links high customer satisfaction with service providers who fix it on the first visit A study commissioned by Trimble as part of awareness for National Customer Service Week in the UK, finds field service organisations need to become more efficient, develop better time-saving approaches and fix a problem on the first visit in order...

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Feature, FSM Technology

Enhancing your end-to-end workflow with mobile technology

John Cameron, general manager of Trimble Field Service Management looks at how technology can play in a part in the whole field service cycle… Mobile technology is redefining the workday as field technicians increasingly leverage mobile devices for tasks that previously required time-intensive phone calls and paperwork. Today this...

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