Month: October 2015

Feature, FSM Technology

All van drivers must turn semi-pro

Light Commercial Vehicles (LCVs) are the lifeblood of the UK economy – it’s a sentiment we hear quoted all the time, and while their professional use and maintenance is very important, it’s something that many companies neglect. John Mills, Head of Mobile Workforce Telematics for Microlise, wants that to change. The...

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Feature, Leadership

Industry Leaders: Marne Martin, ServicePower: Part 1

Our Industry Leaders interviews series continues  with an exclusive interview by Field Service NEws Editor-in-Chief, Kris Oldland with ServicePower CEO Marne Martin. In Part 1  they talk about the thinking behind the development of  the new NEXUS FSTM  software, and the importance of user-friendly interfaces and deep...

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News, Service Operations

SGN targets £1 million savings with improved driver behaviour

UK gas distribution company SGN expects to save about £1million by implementing a driver performance improvement programme across its 2,000-strong fleet. SGN,  the gas utilities company which operates across the south of England and the whole of Scotland, is using TomTom Telematics technology, including the driver behaviour improvement...

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News, Service Strategy

Consumers say Fix It First Time

Study links high customer satisfaction with service providers who fix it on the first visit A study commissioned by Trimble as part of awareness for National Customer Service Week in the UK, finds field service organisations need to become more efficient, develop better time-saving approaches and fix a problem on the first visit in order...

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