Disruption In The Field Service Sector, With Workforce Shortage At Its Heart
A Maelstrom of Disruption for the Field Service Sector, With a Workforce Shortage Crisis at its Heart We are arguably in the midst of the...
Will A Generative AI Revolution Deliver Genuine Field Service Excellence?
The Generative AI Revolution in Field Service In this series of articles that are serialised from an exclusive new Field Service News white...
eConnect After Hours 24: Vincent Van Hellemondt, Valtech
eConnect After Hours 24: Vincent van Hellemondt, Valtech Kris Oldland, Editor-in-Chief, Copperberg takes time out at the end of a busy and...
Keysight and University of Malaga Integrating Artificial Intelligence into 6G
As AI in field service becomes increasingly important and vast amounts of data drive our industry, this collaboration could yield key insights for future service operations…
GenAI dawns new era in Industry 4.0, says GlobalData
As the transformation towards Industry 4.0 reaches its peak, generative AI (genAI) is looking to redefine operational processes across diverse sectors.
Where is the Return on Investment when it comes to remote service strategies?
Where is the Return on Investment when it comes to remote service strategies? At the December 2023 Copperrberg Service Academy, Izzy...
The technology stack underpinning Konica Minolta’s remote service strategy
The technology stack underpinning Konica Minolta’s remote service strategy At the December 2023 Copperrberg Service Academy, Izzy...
Do remote service strategies need to be different depending on the industry vertical they are being deployed into?
Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At the December 2023...
The common threads that have been successful in remote service have followed
The common threads that have been successful in remote service have followed At the December 2023 Copperrberg Service Academy, Izzy Sanchez...
What were the drivers for adopting a remote first strategy for Konica Minolta?
Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...
