Feature

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Feature, Service Strategy

Can we centralize decentralization?

https://vimeo.com/890805743 Can we centralize decentralization? There are benefits and challenges to both the centralized and decentralized...

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Feature, Service Strategy

The strategic importance of centralizing decentralization

https://vimeo.com/890807278 The strategic importance of centralizing decentralization There are benefits and challenges to both the...

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Feature, Service Strategy

Do remote tools empower decentralized service

https://vimeo.com/890804362 Do remote tools empower decentralized service There are benefits and challenges to both the centralized and...

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Feature, Service Strategy

Why globalization and centralization are not the same

https://vimeo.com/890804931 Why globalization and centralization are not the same There are benefits and challenges to both the centralized...

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Feature, Service Strategy

The importance of autonomy in the field

https://vimeo.com/890806783?share=copy The importance of autonomy in the field There are benefits and challenges to both the centralized...

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Feature, Service Strategy

The key benefits of centralization

https://vimeo.com/890805743 The key benefits of centralization There are benefits and challenges to both the centralized and decentralized...

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Digital Transformation, Feature

Conclusion: Centralising Decentralisation for Next-Gen FSM Systems

Conclusion: Centralising Decentralisation for Next-Gen FSM Systems In this concluding feature in this series of article from a paper...

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Digital Transformation, Feature

Envisioning Next-Gen Platform Capabilities for Centralizing Decentralization

Capabilities for Centralizing Decentralization Envisioning Next-Gen Platform Capabilities for Centralizing Decentralization In this article...

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Digital Transformation, Feature

Leveraging Modern Knowledge Management Tools within a Next-Gen FSM System

Leveraging Modern Knowledge Management Tools within a Next-Gen FSM System In this article from a series of features taken from a paper...

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Digital Transformation, Feature

What have the Jetsons, Gartner and an ‘AI Wingman’ all got in common?

Dave Hart, Managing Partner at Field Service Associates blends the world of 50’s Cartoons, Advanced Service Strategies and AI and makes an awful lot of sense as he does so…

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