Is the lingering impact of the pandemic driving remote service?
Izzy Sanchez, Konica Minolta USA, if remote service adoption is still driven by the lingering impact of the pandemic or if organizations have seen the actual benefits of the remote service approach.
Pressure to meet SLAs, lack of skilled workers, and the need to reach tech superiority: Field Service companies reveal their biggest challenges and bright spots in IFS State of Service 2023 research
IFS has announced results of its global research study which uncovers field service companies’ biggest challenges and key priority areas over the next 12 months. The findings highlight immense tension between opportunity, skills and technology, to outpace market disruption.
OverIT names Monica Simeone as Chief Philanthropy Officer
OverIT, a leading Field Service Management software provider, has announced the appointment of Monica Simeone as its new Chief Philanthropy Officer.
How can we improve our approach to overcoming bias in STEM
How can we improve our approach to overcoming bias in STEM? When we consider that, as an industry, we are facing a global workforce...
Volta Trucks announces first implementation of its new full−electric Volta Zero with Truck as a Service charging infrastructure to Heppner
Volta Trucks has announced the first implementation of its new full-electric Volta Zero with Truck as a Service charging infrastructure to Heppner.
How can Service Orgs Succeed in a Time of Inflation, Labor Shortages, and a Workforce Skills Gap?
Aquant’s 2023 Service Intelligence Benchmark Report analyzed how factors like inflation, a labor shortage, and a knowledge gap are impacting the service industry.
Is the experience of pressure in the field key to what makes a great remote service specialist?
Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical part of what makes an effective remote service engineer.
Can we train remote technicians if they have never worked within a field role?
Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those who have a previous background working in field service.
Do we want our most experienced technicians in the field or remote service specialists?
Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist to reflect on a critical question – where do we place our most experienced technicians?
5 Ways Tech Can Improve Your Organization’s Efficiency in a Recession
Aquant shares 5 ways tech can improve their organization’s efficiency during a recession. Download the e-book, available at Field Service News
