Understanding technological maturity in fleet management
In the second feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at the levels of fleet management in place
2023 Benchmarks Presentation & Discussion – Reducing the Gap between Best and Worst
Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.
Can third-party service partners leverage remote service tools?
Izzy Sanchez, Konica Minolta USA, discusses how third-party service partners can leverage remote service tools.
2023 Benchmarks Presentation & Discussion – First Time Fix Rates
Sidney Lara, Service Principal at Aquant, covers one of the most popular metrics for workforce measurement, First-Time Fix Rates, and discusses the findings of Aquant’s 2023 Service Intelligence Benchmark Report.
Are we now seeing customer acceptance of remote service?
Izzy Sanchez, Konica Minolta USA, talks about customer adoption and acceptance of remote service.
Why LifeScan Records 100% of Customer Service Calls — And “Listens” to All of Them
Aquant recently spoke with Ehab Goldstein of LifeScan about how his own team uses AI to improve compliance at scale, support market research and more.
Is the lingering impact of the pandemic driving remote service?
Izzy Sanchez, Konica Minolta USA, if remote service adoption is still driven by the lingering impact of the pandemic or if organizations have seen the actual benefits of the remote service approach.
Pressure to meet SLAs, lack of skilled workers, and the need to reach tech superiority: Field Service companies reveal their biggest challenges and bright spots in IFS State of Service 2023 research
IFS has announced results of its global research study which uncovers field service companies’ biggest challenges and key priority areas over the next 12 months. The findings highlight immense tension between opportunity, skills and technology, to outpace market disruption.
OverIT names Monica Simeone as Chief Philanthropy Officer
OverIT, a leading Field Service Management software provider, has announced the appointment of Monica Simeone as its new Chief Philanthropy Officer.
How can we improve our approach to overcoming bias in STEM
How can we improve our approach to overcoming bias in STEM? When we consider that, as an industry, we are facing a global workforce...
