What is The Motivation of Customers
What is the Motivation of Customers By proactively eliminating potential customer problems and proactively fixing those that arise,...
Defining Servitization
Defining Servitization Before looking at the question of, is servitization dependent on being OEM owned we discussed what does...
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal? Everyone is in accord that whatever the ‘new normal’ we...
Has the Covid Crisis Accelerated the Case for Servitization?
Has the Covid Crisis Accelerated the Case for Servitization? In times of economic turndown, we have consistently seen service revenues...
Redefining the Value of Service in a Post Pandemic World
Redefining the Value of Service in a Post Pandemic World In a world suddenly far more accepting of remote services, as we pivoted to a...
Covid-19 and the Conversations with Our Customers…
Covid-19 and the Conversations with Our Customers… The Covid-19 crisis has impacted the field service sector significantly. In a...
Where Does the Value of Service Delivery Now Lie for the Customer?
Where Does the Value of Service Delivery Now Lie for the Customer? The response to the significant challenges we have faced as a sector has...
What Does the Role of the Engineer Look Like in a World of Remote Support?
What Does the Role of the Engineer Look Like in a World of Remote Support? One of the key outcomes of the world going into a global...
How Long Will the Recovery Take?
How Long Will the Recovery Take? With the lockdowns now over in many parts of the world and the light at the end of the...
The Internal Structure of Servitization
The Internal Structure of Servitization In the previous article, we reflected on the idea of giving a tiger team the space to innovate when...
