Tag: Competitive Advantage

Feature, Service Operations

Customer Service 2.0

Customer Service 2.0 In this feature taken from a white paper published by BigChange, we explain why businesses are increasingly looking at customer experiences as a new source of competitive …...

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Feature, Service Operations

Bouncing Back: How Demand Surged as UK Lockdowns Eased

Bouncing Back: How Demand Surged as UK Lockdowns Eased In this feature taken from a white paper published by BigChange, we have a look at what happened in the field …...

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