Tag: Competitive Advantage

Feature, Service Operations

Customer Service 2.0

Customer Service 2.0 In this feature taken from a white paper published by BigChange, we explain why businesses are increasingly looking at customer experiences as a new source of competitive advantage.   The field service sector is incredibly competitive. Fewer than half of field service firms are currently profitable. A quarter of...

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Feature, Service Operations

Bouncing Back: How Demand Surged as UK Lockdowns Eased

Bouncing Back: How Demand Surged as UK Lockdowns Eased In this feature taken from a white paper published by BigChange, we have a look at what happened in the field service sector after Covid measures began easing in the UK.   Britain’s trades have bounced back from Covid-19 lockdowns and disruption. And they expect more …...

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