Customer Service 2.0
Customer Service 2.0 In this feature taken from a white paper published by BigChange, we explain why businesses are increasingly looking at customer experiences as a new source of competitive advantage. The field service sector is incredibly competitive. Fewer than half of field service firms are currently profitable. A quarter of...
Bouncing Back: How Demand Surged as UK Lockdowns Eased
Bouncing Back: How Demand Surged as UK Lockdowns Eased In this feature taken from a white paper published by BigChange, we have a look at what happened in the field service sector after Covid measures began easing in the UK. Britain’s trades have bounced back from Covid-19 lockdowns and disruption. And they expect more …...
