Tag: Digital Symposium

Digital Transformation, Editor's pick, Feature

Do we need to know our customers better?

Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.

Read More

Feature, FSM Technology, FSM Technology, Analysis

How FLS VISITOUR delivers multiple benefits for users

Jeremy Squire tells us how there are multiple benefits users of the technology see from increased efficiency, reduced costs and an improved carbon footprint

Read More

Digital Transformation, Editor's pick, Feature

Connected field service as a tool to empower engineers

Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process and technology

Read More

Feature, FSM Technology, Analysis, Home Page, Editor's Pick

Was FLS VISITOUR using AI before the term become in vogue?

Jeremy Squire explains how and where the algorithms in FLS VISITOUR are leveraging machine learning and Artificial Intelligence

Read More

Feature, Home Page, Trending

Connecting field service across 3 pillars: people, process and technology

Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process and technology

Read More

Digital Symposium, Digital Transformation, Home Page, Highlighted Resource, Premium Resources, Resources, FSN Free, Video Content

Panel: Sustainability and Field Service Excellence: Two Worlds That Fully Align

Kris Oldland, Editor-in-Chief, Field Service News, talks to Rob Ballantyne & Dan Oldridge, Salesforce about connected field service & customer experience

Read More

Feature, FSM Technology, FSM Technology, Analysis

Understanding FLS VISITOUR – winner Technology Innovation of the Year

Jeremy Squire tells us more about the type of companies that are using FLS VISITOUR to improve their service operations.

Read More

Digital Symposium, FSM Technology, Resources, FSN Free

European Field Service Awards 2022 Winners: FLS – FAST LEAN SMART – Technology Innovation of the Year

Jeremy Squire joins Kris Oldland to discuss their recent acknowledgment as Technology Innovation of the Year at the European Field Service Awards

Read More

Feature, FSM Technology, Analysis, Home Page, Analysis

Maximising our engineers’ time to create true brand ambassadors

We hear from Martin McLean, Konica Minolta, about the practicalities of day to day use of AIRe Link solution they use to deliver remote service

Read More
Close