Do we need to know our customers better?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
How FLS VISITOUR delivers multiple benefits for users
Jeremy Squire tells us how there are multiple benefits users of the technology see from increased efficiency, reduced costs and an improved carbon footprint
Connected field service as a tool to empower engineers
Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process and technology
Was FLS VISITOUR using AI before the term become in vogue?
Jeremy Squire explains how and where the algorithms in FLS VISITOUR are leveraging machine learning and Artificial Intelligence
Connecting field service across 3 pillars: people, process and technology
Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process and technology
Panel: Sustainability and Field Service Excellence: Two Worlds That Fully Align
Kris Oldland, Editor-in-Chief, Field Service News, talks to Rob Ballantyne & Dan Oldridge, Salesforce about connected field service & customer experience
Understanding FLS VISITOUR – winner Technology Innovation of the Year
Jeremy Squire tells us more about the type of companies that are using FLS VISITOUR to improve their service operations.
Interview: Remote Service as a new default for service delivery Ft. Izzy Sanchez, Konica Minolta
Kris Oldland, Editor-in-Chief, Field Service News,
European Field Service Awards 2022 Winners: FLS – FAST LEAN SMART – Technology Innovation of the Year
Jeremy Squire joins Kris Oldland to discuss their recent acknowledgment as Technology Innovation of the Year at the European Field Service Awards
Maximising our engineers’ time to create true brand ambassadors
We hear from Martin McLean, Konica Minolta, about the practicalities of day to day use of AIRe Link solution they use to deliver remote service
