Tag: EMEA

FSM Technology, News

FLS Partners with Ecomaster to Optimize Field Scheduling for Furniture Repairs and Commercial Maintenance

Ecomaster has selected FLS – FAST LEAN SMART to optimise scheduling and route planning across their extensive retail furniture repair services and project-based refurbishments. Fast Lean Smart (FLS), a leading international provider of scheduling and mobile workforce management software will provide the FLS VISITOUR solution,...

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FSM Technology, News

FLS Partners With Amey To Transform Repairs Services for Mod Homes

Field force scheduling specialist FLS – FAST LEAN SMART has won a contract with one of the world’s largest infrastructure operators to enhance the service experience at military homes across the UK. Amey Secure Infrastructure, a strategic supplier to UK defence, has selected the FLS VISITOUR solution to optimise scheduling for...

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FSM Technology, News

Quora Group Grows with BigChange Field Service Management

A leading provider of mechanical and electrical building services says a new job management system is helping it to win more business. Founded in 2005, Quora Group works nationwide with a range of clients across the public and private sector. The £10 million turnover company uses the BigChange field service management software which it...

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FSM Technology, News

Syncron Co-Founder Tony Abouzolof to Deliver Keynote on Aftermarket Success for Auto Manufacturers at Dubai 2020 Expo

Syncron today announced that its co-founder and vice president of strategic accounts, Tony Aboulozof, will deliver a keynote presentation entitled “The Transition to Mobility – Service as a Strategic Imperative” at Accenture Exchange within Expo 2020 Dubai on March 8, 2022. Selected for his depth of expertise around aftermarket...

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Covid Recovery & New Normal, Digital Transformation, Premium Resources, Think Tank Sessions, Written Content

Think Tank Sessions: Digitalization and Disruption (EMEA Edition)

Think Tank Sessions: Executive Briefing – Digitalization and Disruption (EMEA Edition) (2022) The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Even now, we are still only just beginning to exit the grips of...

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Feature, FSN Research, Analysis, Service Strategy, Analysis

Why field service companies are increasingly turning to servitization

Discovering servitization in the new normal FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organizations.   At the same time, the study also explored the digital transformation journey our sector has been on for several years and how...

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Feature, Service Strategy, Analysis

The Difference between Customer Satisfaction, Customer Experience and Customer Success

Is customer success the natural evolution of customer satisfaction? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with CERS, at Hanken School of...

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FSM Technology, Analysis, News

Complete Shutter Doors Boost Productivity by 20% with BigChange Tech

Industrial doors company Complete Shutter Services has doubled its business and boosted productivity by 20 percent since implementing field service management software from BigChange. Providing a complete job management platform, BigChange cloud-based office software synchronizes with rugged tablets used by field operatives to provide...

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Digital Transformation, News

ADTANCE Delivers Industrial Customer Service Solution for Microsoft Teams

ADTANCE, a leading international After-Sales Service technology platform provider for manufactures, industrial companies, and mechanical engineering organizations, announced the integration of ADTANCE Smart Services with Microsoft Teams, providing users with a comprehensive solution for industrial customer service. Teams users can...

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Digital Transformation, Trending, News

FUJIFILM Healthcare Europe Deploys ServiceMax To Support Outcome-Based Medical Solutions

ServiceMax, Inc., a leader in asset-centric field service management, has announced that FUJIFILM Healthcare Europe has selected and deployed ServiceMax’s field service management platform for the digitization of its service operations in Europe.  As part of its move from a product-focused services strategy to outcome-based solutions,...

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