Tag: IDC

Digital Transformation, Feature

The Convergence of AI and Field Service Excellence

The eternal hunt for field service excellence has recently been bolstered by the rapid rise of Artificial Intelligence as a major tool in...

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Feature, FSM Technology

Service Management in the Cloud – The $120bn Question

The Cloud. Can you really avoid it? The cloud market is expected to grow to $121 billion dollars in 2015, a 26% compound annual growth rate...

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