Tag: IDC

FSM Technology, News

IFS named Leader in IDC MarketScape for FSM for Utilities

IFS, the global cloud enterprise software company, today announced that it has been positioned in the Leaders Category in the IDC MarketScape: Worldwide Field Service Management Solutions for Utilities 2022 Vendor Assessment. This IDC MarketScape provides electric, gas, and water utilities with critical information in assessing field...

Read More

Feature, Service Strategy, Trending

The Benefits of Adopting AR Technology

The Benefits of Adopting AR Technology AR technology has evolved dramatically over the past few years. The pandemic drove a big part of that evolution, as companies adapted to an ever-evolving set of circumstances on the ground. In a 2021 survey of AR adopters, IDC found that the top 3 benefits the technology brought to …...

Read More

Feature, Service Strategy, Trending

Digital Services and New Digital-First Customer Experiences

Digital Services and New Digital-First Customer Experiences As we continue our serialisation of this excellent white paper published by Care AR and IDC we explore how manufacturers and service organizations need to manage various priorities to ensure they can survive, thrive, and excel in a competitive environment where customer...

Read More

Digital Transformation, Premium Resources

Connected Service : From Reactive to Dynamic Collaborative Resolution

White Paper: Connected Service – From Reactive to Dynamic Collaborative Resolution Written by: Aly Pinder, Program Director, Service Innovation and Connected Products; Tom Mainelli, Group Vice President, Device and Consumer Research Organizations are at an inflection point when it comes to the service experience. Enhancing the...

Read More

Feature

High Level Business Priorities in Field Service and Customer Service

Do you have your priorities in order to delight customers? Organizations are at an inflection point when it comes to the service experience. Enhancing the customer relationship requires a new engagement model where service management and customer experience unite to transform and differentiate the brand in a disrupted competitive...

Read More

Feature, Service Strategy, Trending

The Evolution of Quality Service

Can you sustain continuous improvement in service standards? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC.   Aly is a seasoned expert in the field service industry, technology, and innovation...

Read More

Feature, Service Operations, Analysis, Service Strategy

How the Role of the Service Engineer Can Evolve and Adapt to the Rapid Changes in Service Delivery

How will the role of the field engineer evolve? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC.   Aly is a seasoned expert in the field service industry, technology, and innovation and he always...

Read More

Digital Transformation, Feature, Service Strategy

Technology Adoption Is Key for the Effectiveness of Service Delivery

Digitalisation is the future of field service effectiveness. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC.   Aly is a seasoned expert in the field service industry, technology, and innovation...

Read More

Feature, Service Strategy, Trending

Are Organisations at Risk of Taking Shortcuts to Adapt to the Rapid Changes Brought by the Pandemic?

Fast, Good or Cheap. Pick two. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC.   Aly is a seasoned expert in the field service industry, technology, and innovation and he always thinks forward...

Read More

Feature, Service Strategy, Trending

The Impact of COVID-19 on Servitization

A world changed forever? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC.   Aly is a seasoned expert in the field service industry, technology, and innovation and he always thinks forward and...

Read More
Close