Tag: Pendemic

Feature, Service Operations, Service Strategy

Is the move toward servitization gaining greater traction?

Is the move toward servitization gaining greater traction? FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field …...

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Digital Transformation, Feature, Service Operations

How much did the pandemic impact customer-centricity and digital transformation?

How much did the pandemic impact customer-centricity and digital transformation? FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked …...

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