Is the move toward servitization gaining greater traction?
Is the move toward servitization gaining greater traction? FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations. At the same time, the study also explored the digital transformation journey our sector has been on for several...
How much did the pandemic impact customer-centricity and digital transformation?
How much did the pandemic impact customer-centricity and digital transformation? FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations. At the same time, the study also explored the digital transformation journey our sector...