Tag: Proactive Service

Feature, Service Strategy

The Benefits of Adopting AR Technology

The Benefits of Adopting AR Technology AR technology has evolved dramatically over the past few years. The pandemic drove a big part of...

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Feature, Service Strategy

Digital Services and New Digital-First Customer Experiences

Digital Services and New Digital-First Customer Experiences As we continue our serialisation of this excellent white paper published by...

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Connected Service : From Reactive to Dynamic Collaborative Resolution

White Paper: Connected Service – From Reactive to Dynamic Collaborative Resolution Written by: Aly Pinder, Program Director, Service...

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Feature

High Level Business Priorities in Field Service and Customer Service

Do you have your priorities in order to delight customers? Organizations are at an inflection point when it comes to the service...

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