The Biggest Immediate Change we will see in the Aftermath of Covid-19
The Biggest Immediate Change we will see in the Aftermath of Covid-19 The language around the impact of the Covid-19 crisis has been dramatic. However, it is nothyperbolic, this really …...
Adapting to Changing Regulations
Adapting to Changing Regulations All countries across the world have introduced some form of restricted movement and localized lockdowns at some point across the pandemic. However, nowhere has seen such …...
Is There an Emerging Need for Multiple Tiers Within Our Service Offerings?
Is There an Emerging Need for Multiple Tiers Within Our Service Offerings? There appears to be something of an emerging dichotomy in these embryonic conversations around the new normal of …...
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal? Everyone is in accord that whatever the ‘new normal’ we will find ourselves in as we …...
Has the Covid Crisis Accelerated the Case for Servitization?
Has the Covid Crisis Accelerated the Case for Servitization? In times of economic turndown, we have consistently seen service revenues become the backbone of recovering economies. Indeed, many point to …...
Redefining the Value of Service in a Post Pandemic World
Redefining the Value of Service in a Post Pandemic World In a world suddenly far more accepting of remote services, as we pivoted to a remote-first default out of necessity, …...
Covid-19 and the Conversations with Our Customers…
Covid-19 and the Conversations with Our Customers… The Covid-19 crisis has impacted the field service sector significantly. In a world of lockdown, accessing customer sites to provide essential maintenance has been …...
Where Does the Value of Service Delivery Now Lie for the Customer?
Where Does the Value of Service Delivery Now Lie for the Customer? The response to the significant challenges we have faced as a sector has perhaps understandably been more weighted …...
What Does the Role of the Engineer Look Like in a World of Remote Support?
What Does the Role of the Engineer Look Like in a World of Remote Support? One of the key outcomes of the world going into a global lockdown is that …...
Technology, Disruption and a Post-Covid Future
Technology, Disruption and a Post-Covid Future It is often said that a disruptive influence can re-energise a market, driving change for the better by forcing companies to innovate and adapt. There …...
