Tag: road to recovery

Think Tank Sessions, Trending

How Long Will the Recovery Take?

How Long Will the Recovery Take? With the lockdowns now over in many parts of the world and the light at the end of the tunnel emerging in many others, we may be forgiven for taking at least a small sigh of relief. The worst of the pandemic is over, but for many, that means the hard …...

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Think Tank Sessions

A Glimpse of the New Normal We Are Building Together

A Glimpse of the New Normal We Are Building Together In the next Executive Briefing within this series, we will be looking more firmly at what the new normal of tomorrow that we are all collectively building today will look like. However, as we bring the first part of reporting from this intense and insightful discussion to...

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Think Tank Sessions

Moving to a World of Remote First Resolution

Moving to a World of Remote First Resolution One of the critical responses to the impact of the pandemic was the shift to remote support service. It was a tool in the service operations bag that for most companies at the beginning of 2020 was at best underused and at worst entirely underdeveloped. However, as we reach the...

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Think Tank Sessions

The First Steps on the Road to Recovery…

The First Steps on the Road to Recovery We have all talked about the importance of ensuring we can get onto the road to recovery as swiftly as possible. It is set to be a journey, but every journey begins with a single step. So how do we start rebuilding our service operations? What is that first …...

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