Tag: Service Operations

News, Service Operations

Traffic congestion tops road safety as the biggest concern for UK van drivers

In a new Webfleet survey, UK van drivers said that spending less time in traffic would be the number one thing to improve their working lives.

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News, Service Operations

XPO Logistics UK and Ireland HQ at Crick, Northamptonshire, achieves carbon neutrality six months ahead of schedule

XPO, a leading provider of innovative and sustainable end-to-end logistics solutions across Europe, has achieved carbon neutral status for...

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Feature, Service Operations

Why telco customers cancel before installation – and how to stop them

We here from the team at ContactEngine, about how to impact of customer cancellations in the telco sector, but there are lessons for all field service sectors…

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FSM Technology, News

Webfleet sets new GUINNESS WORLD RECORDS™ title for driving 311.18 miles – the greatest distance travelled by an electric van on a single charge

Webfleet, Bridgestone’s globally trusted fleet management solution, has smashed the GUINNESS WORLD RECORDS title for the greatest...

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Feature, FSM Technology

Executive Summary: Navigating Economic Challenges with Strategic Field Service Investments

Executive Summary: Navigating Economic Challenges with Strategic Field Service Investments In the face of global recession and economic...

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Feature, Service Operations, Service Strategy

Knowledge transfer is all about the culture of a business

Knowledge transfer is all about the culture of a business Having worked together on an exclusive new Field Service News White Paper, Kris...

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Feature, FSM Technology

Integrating Customer Experience and Employee Experience

Integrating Customer Experience and Employee Experience Throughout this series of articles, we have consistently emphasized the importance...

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Feature, FSM Technology

Emphasizing Value Conversations and Defining ROI

Emphasizing Value Conversations and Defining ROI In the penultimate feature in this series, we look at the critical but often...

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Feature, Service Operations, Service Strategy

Identifying the value in asset data optimisation

identifying the value in asset data optimisation Having worked together on an exclusive new Field Service News White Paper, Kris Oldland is...

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Feature, FSM Technology

Selecting the Field Service Solution Providers That Fit With Your Organisation

When budgets are being cut both internally and amongst our customers investing in new systems and solutions is often something that many business will put on hold. However, for field service organisations investing now could be the key to survival… 

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