Aligning Remote Service With the Wider Service Portfolio
Aligning Remote Service With the Wider Service Portfolio As a result of the pandemic remote service moved rapidly from being a futuristic...
Overcoming the workforce shortage crisis with Artificial Intelligence
Overcoming the workforce shortage crisis with Artificial Intelligence The workforce shortage crisis is set to hurt companies of all sizes,...
The Customer Value Iceberg
The Customer Value Iceberg Crack open the opportunities for Contracts, Digitalisation and much more with Nick Frank, Founder of the Service...
The Biggest Immediate Change we will see in the Aftermath of Covid-19
The Biggest Immediate Change we will see in the Aftermath of Covid-19 The language around the impact of the Covid-19 crisis has been...
Is There an Emerging Need for Multiple Tiers Within Our Service Offerings?
Is There an Emerging Need for Multiple Tiers Within Our Service Offerings? There appears to be something of an emerging dichotomy in these...
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal? Everyone is in accord that whatever the ‘new normal’ we...
Has the Covid Crisis Accelerated the Case for Servitization?
Has the Covid Crisis Accelerated the Case for Servitization? In times of economic turndown, we have consistently seen service revenues...
Redefining the Value of Service in a Post Pandemic World
Redefining the Value of Service in a Post Pandemic World In a world suddenly far more accepting of remote services, as we pivoted to a...
Covid-19 and the Conversations with Our Customers…
Covid-19 and the Conversations with Our Customers… The Covid-19 crisis has impacted the field service sector significantly. In a...
