Tag: Service Value

Course, FSN Masterclass

The Customer Value Iceberg

The Customer Value Iceberg Crack open the opportunities for Contracts, Digitalisation and much more with Nick Frank, Founder of the Service Leaders Network and Managing Director, Si2 Partners Course Description:   Do you struggle to articulate the full value of your service offering to some customers? Do you truly know where your...

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Think Tank Sessions, Analysis

The Biggest Immediate Change we will see in the Aftermath of Covid-19

The Biggest Immediate Change we will see in the Aftermath of Covid-19 The language around the impact of the Covid-19 crisis has been dramatic. However, it is nothyperbolic, this really has been a once in a generation scenario that has shaken much of whatwe knew to it’s very deepest roots. However, within every crisis comes …...

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Think Tank Sessions, Analysis

Is There an Emerging Need for Multiple Tiers Within Our Service Offerings?

Is There an Emerging Need for Multiple Tiers Within Our Service Offerings? There appears to be something of an emerging dichotomy in these embryonic conversations around the new normal of service delivery. On the one hand, we talk of remote assistance and the embracing of self-help and zero-touch service. Yet on the other, we are...

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Think Tank Sessions, Trending

Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?

Are We Innovating Enough to Keep Pace with the Requirements of the New Normal? Everyone is in accord that whatever the ‘new normal’ we will find ourselves in as we move out of the lockdown, will be a very different world to what came before. With a massive challenge ahead of us to get the …...

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Think Tank Sessions, Trending

Has the Covid Crisis Accelerated the Case for Servitization?

Has the Covid Crisis Accelerated the Case for Servitization? In times of economic turndown, we have consistently seen service revenues become the backbone of recovering economies. Indeed, many point to the global financial collapse of 2008 as a significant driver for the mass adoption of the Software as a Service model. So it would hold,...

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Think Tank Sessions, Trending

Redefining the Value of Service in a Post Pandemic World

Redefining the Value of Service in a Post Pandemic World In a world suddenly far more accepting of remote services, as we pivoted to a remote-first default out of necessity, do we run the risk of losing sight of where the value of service delivery now lies? Is it enough to push the conversation to …...

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Think Tank Sessions, Trending

Covid-19 and the Conversations with Our Customers…

Covid-19 and the Conversations with Our Customers… The Covid-19 crisis has impacted the field service sector significantly. In a world of lockdown, accessing customer sites to provide essential maintenance has been challenging in most cases, and impossible in others. However, as we look towards the next normal,...

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