Quality Assurance: How Can You Ensure You Meet Service Excellence on Every Visit
There is little doubt that a great customer experience helps field service organisations move towards the goal of customer success and ultimately a profitable business. To this end, the importance of service excellence and quality assurance should be the goal of all field engineers on every visit. Technology will play an important role...
Is there a correlation between Servitization and Digital Transformation?
Kris Oldland, Editor-in-Chief, Field Service News reflects on the alignment of digital transformation and servitization – the two key trends driving innovation and evolution in our industry… There have been two key trends that have been consistently present within our industry for a number of years. Both have been at...
The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 4
The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 4 Concluding our series our experts, Bill Pollock, Strategies for Growth, Marc Tatarsky at FieldAware, and Richard Pratley from SimPRO, identify potential areas of concern for service companies to look out for in 2019. In The Big Discussion we...
The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 3
The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 3 In the third of our four-part series, our industry experts Bill Pollock, Strategies for Growth, Marc Tatarsky at FieldAware, and Richard Pratley from SimPRO, identify key areas of focus for field service managers in 2019. In The Big Discussion...
The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 2
The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 2 In the second of our four-part series, our industry experts Bill Pollock, Strategies for Growth, Marc Tatarsky at FieldAware, and Richard Pratley from SimPRO, tackle the area of IoT and its role in field service. In The Big Discussion we...
The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 1
The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 1 In the first of a four-part series, we bring together three industry experts and put four key questions for them to answer to give us a balanced view of the major trends impacting the field service sector. With responses from Bill...
Redefining the FSM Landscape…
Redefining the FSM Landscape… Kris Oldland talks exclusively to Steve Mason, Chief Revenue Officer with FieldAware, about the changing landscape of FSM software… FieldAware is a brand that has been slowly building a presence as a rising star amongst field service management (FSM) software providers for the...
Case Study: Intimus International transforming their field service operation…
Case Study: Intimus International transforming their field service operation… Company: Intimus International Group is a leader in the Information Security industry. They offer information security products that include everything from industrial paper shredders to high security and large capacity...
It’s time to move your focus to the field…
It’s time to move your focus to the field… The new wave of field service management technology is here writes Charlie Jackson, CEO, FieldAware… We’re all customers and have increasing expectations around the service we expect, both in our personal and work lives. For service organisations these...
